1. Information We Collect
- Personal Information: Full Name, Email Address, Phone Number, Shipping/Billing Address
- Payment Information: Handled securely via Razorpay. We do not store card or banking info.
- Device & Usage Data: IP Address, Browser, Device Type, Access Times, Pages Visited
2. How We Use Your Information
- To process and fulfill orders
- To send order and shipping updates
- To respond to support requests
- To meet legal and regulatory obligations
- To improve our website and services
- To send promotional messages (if opted-in)
3. Sharing Your Information
We do not sell or rent your personal information. Data is shared only with:
- Razorpay for secure payment processing
- Courier partners for shipping
- Customer service tools
- Legal authorities when necessary
4. Payment Security (via Razorpay)
Razorpay uses:
- PCI-DSS compliant systems
- End-to-end encryption
- Secure tokenization
- Fraud detection & prevention mechanisms
5. Data Retention
- We retain your information to complete transactions
- To offer customer support
- To comply with legal requirements
You may request data deletion by contacting our support team.
6. Your Rights
You can request to:
- Access your personal data
- Correct inaccuracies
- Delete your data
- Unsubscribe from promotional emails
For any of the above, contact us at support@silkylooms.com.
7. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on this page.
8. Contact Us
- Email: support@silkylooms.com
- Phone: +91 75399 33939
- Address: SHIVA FABRIC, 62/B, KASI RAJA STREET, CHETTIARPATTI, DHALAVAIPURAM, Virudhunagar, Tamil Nadu, 626122
